Challenge:
A bank did not offer online banking products and services to older clients given staff’s perceptions and biases regarding the elderly’s ability to adopt new technology.
Solution:
Schabel Solutions worked with the bank to create a customized workshop addressing unconscious bias.
Results:
We conducted a pilot workshop with the bank and were then asked to roll out the unconscious bias training to the entire organization – about 500 employees. Staff implementation of training learnings led to a 15% increase in enrollment in online banking products and services in 6 months.
